Privacy Policy
Last updated: 20 October 2026
How we handle personal information when you visit Grendigital, contact our team or work with us.
About this policy
This Privacy Policy explains how Grendigital handles personal information collected through gren.digital and related enquiries and services. Grendigital is Grendesign’s specialist AI and digital division. Grendesign is a registered business name of Code Collective Pty Ltd, ABN 90 690 258 318.
We are committed to protecting personal information and meeting our obligations under applicable Australian privacy law, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply.
Information we collect
You can browse most of this website without identifying yourself. When you contact us, request an audit or discovery call, or discuss a project, we collect the information you provide. This may include your name, email address, business name, phone number, enquiry type, message and related correspondence. The contact form identifies which fields are required.
During a project, we may also receive contact details, account information, project material and other information needed to provide the agreed service. Only provide personal information about another person when you are authorised to do so. Please do not send passwords, payment-card details, health records or other sensitive information through the general enquiry form. We will agree an appropriate way to exchange information if your project requires it.
Website systems may record technical information such as your IP address, browser type and version, operating system, pages accessed, access times and referring website. This information helps us operate the website, understand usage and investigate errors or misuse.
How we use information
We use information to respond to enquiries, arrange conversations, assess project requirements, prepare proposals, deliver and support agreed services, maintain business records and operate and improve our website. We may also use information where required or authorised by law.
Contact-form submissions are stored in our WordPress website using Gravity Forms and sent to our team by email. Our email delivery system uses FluentSMTP and SMTP2GO, and may keep delivery logs for troubleshooting. This means an enquiry may be held in the website, our email systems and related business records.
If you receive marketing communications from us, you can use the unsubscribe option where provided or contact us to ask us to stop.
Service providers and disclosure
We may share information with team members, contractors and service providers who need it to perform work for us. Depending on the service, this may include website hosting, email delivery, business administration, payment processing, software support and agreed project platforms. Our website maybe hosted through our dedicated Australian server, AWS, or Hostinger.
We take reasonable steps to limit disclosure to what is needed and to require appropriate confidentiality and privacy protections. We may also disclose information with your consent or where required or authorised by law.
Some providers may store or process information outside Australia. The locations and arrangements depend on the service and provider involved. Contact us if you need information about the arrangements relevant to your enquiry or project.
AI, automation and project information
Our services may involve AI platforms, integrations, cloud applications and workflow tools. The data used, systems connected, permissions and responsibilities depend on the agreed project scope. Any additional privacy or data-processing terms agreed for a project apply alongside this policy.
The demonstration dashboards on this website use illustrative sample records. Please do not enter confidential or sensitive information into a demo. Following a link to a separate product or third-party website may take you to a service with its own privacy policy.
Cookies and external content
Cookies and similar technologies may support website functions, preferences, security and usage measurement. You can manage cookies through your browser settings and any cookie controls available on this website. Restricting cookies may affect some functions.
External links and embedded content may involve third-party websites or providers that collect information under their own policies. Review those policies before providing information to another service.
Security and retention
We take reasonable steps to protect personal information from misuse, loss, interference and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed completely secure.
We retain information for the purposes for which it was collected, including service delivery, support, business records and legal obligations. When information is no longer needed and there is no requirement to retain it, we take reasonable steps to delete or de-identify it. Copies may remain in backups until those backups are replaced or expire.
Access, correction and privacy concerns
You can contact us to request access to, or correction of, personal information we hold about you. We may ask you to put the request in writing and verify your identity before providing information. Access is subject to any exceptions allowed by law. If a permitted access charge applies, we will explain it before proceeding.
If you have a privacy concern or complaint, tell us what happened and how we can contact you. We will review the concern and respond. If you remain dissatisfied, you can contact the Office of the Australian Information Commissioner or another relevant privacy regulator.
Contact us
For privacy requests or questions, contact Grendigital via Grendesign during business hours, Monday to Friday.
Email: fresh@grendesign.com.au
Phone: +61 3 5975 6548 or +61 2 9188 0130
Post: Attn: Privacy Policy, Grendigital / Grendesign, c/o Code Collective Pty Ltd, Level 1, 63–73 Ann Street, Surry Hills NSW 2010, Australia.
Changes to this policy
We may update this policy as our website, services or information practices change. The current version will be published here with its updated date. Please contact us if you have questions about a change.